Frequently Asked Questions

What is demand response?
What is automated demand response?
What is SEELoad?
What is an OpenADR Client?
What actions do I need to take to set-up or activate a DRAS Client?
What products are OpenADR 2.0 certified?
What is a CLIR Box?
How do I opt out of a DR event?
Who do I contact if I am interested in applying for an ADR Incentive?


What is Demand Response?

Customers receive utility incentives to reduce or shift their electric consumption during times of peak demand on the electric system. The ability to reduce or shift when electricity is consumed means buildings have greater load flexibility. Load flexibility contributes to electric grid reliability, deferment of expensive grid upgrades, as well as help PG&E and California meet its renewable energy investment goals.


What is Automated Demand Response?

In automated demand response (ADR), the facility equipment receives a signal from the utility, and executes load shed strategies without manual Customer intervention. The technology solution consists of an open, interoperable industry standard communicating gateway designed to work with both common energy management control systems and individual end-use device controls. Customers pre-program their energy management systems or controls to automatically execute a load modifying sequence upon receiving the DR event communication.


What is SEELoad?

SEELoad is the advanced network server that allows PG&E to securely communicate with a customer’s connected OpenADR certified clients about demand response events.


What is an OpenADR 2.0 Client?

An OpenADR 2.0 client is a device that securely reads information from PG&E’s SEELoad server about a DR event’s status. Clients installed in PG&E’s service territory use an open standard communication protocol called OpenADR. It is also known as a communications gateway. OpenADR clients may be a standalone hardware device or software integrated into a facility’s energy management system.  Communication signals are transmitted over the Internet.


What actions do I need to take to set-up or activate an OpenADR 2.0 Client?

The customer has very little to do to set up signal communications between the OpenADR client and the SEELoad server for Automated Demand Response (ADR). The controls contractor is primarily responsible for installing, programming and commissioning the client. The customer needs to provide access to 120v power and an ethernet connection point for the OpenADR Client. PG&E’s ADR Program staff can work with the contractor to connect the customers’ OpenADR 2.0 certified client to SEELoad and help them with their end-to-end communications signal testing.


What products are OpenADR 2.0 certified?

Customer’s must install OpenADR 2.0 (A or B) certified clients with their controls upgrade to qualify for ADR Program incentives. A list of Open ADR 2.0A and 2.0B certified products can be found at the OpenADR Alliance Website: www.openadr.org/certified-products


What is a CLIR Box?

CLIR box stands for Client Logic Integrated Relay and is an analog-to-digital signal processor developed by the Demand Response Research Center, which allows building systems to receive automated demand-response signals inexpensively. It is the first generation of OpenADR clients.


How do I opt out of a DR event?

Please refer to the Opt Out Instructions.


Who do I contact if I am interested in applying for an ADR Incentive?

To begin the ADR Application process you can call toll-free (855-866-2205) or email pge-adr@energy-solution.com. We also recommend notifying your PG&E Service and Sales Representative as well. Additional information is available on the Application Process page of this website.